Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase from Tommy Berry. If for any reason you are not satisfied, you may return the item(s) within 30 days of the purchase date for a full refund or exchange, subject to the conditions below:

  • Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

  • Non-returnable items: Certain items are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@tommy-berry.com with your order number and reason for return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your item(s).

  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@tommy-berry.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at support@tommy-berry.com with your order number and details of the defect or damage.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

For any questions regarding returns or refunds, please contact us at: